Help Alums Navigate Student Loan Repayment

Schools have different needs when it comes to student loan repayment support. That’s why we provide multiple options and can customize our programs to meet your unique situation and goals.

Interested in learning about all our higher education offerings?

Choose the Best Model for Your School

Option 1: Data-Driven Outreach, Education, and Counseling

Cohort Catalyst® is rooted in the lessons we’ve learned from helping millions of borrowers avoid default.

Uses data we gather from the National Student Loan Data System to identify borrowers that need support.
School-branded outreach, from grace through default.
Includes Student Loan Success Center™, an inbound call center with expert student loan repayment counseling.
Dedicated late-stage delinquency team.
Skip trace research.
24/7 school access to dashboard and reports.
Chat initiation available.
Post-call resolution resources.
Incorporates Cohort Analyzer®, an analysis tool that compares multiple data sources and identifies cohort discrepancies to reduce the time schools spend researching and preparing data challenges.

Get more details on Cohort Catalyst

Option 2: Inbound Helpline

When student loan repayment questions arise, alums can contact our Student Loan Success Center through a toll-free phone number without long wait times. Alums can also contact success coaches by email or chat.

Personalized Counseling. Student Loan Success Center provides personalized counseling and valuable insight based on your alums’ unique situation, without long wait times.
Education. Self-help resources at your alums’ fingertips. Our Knowledge Center website provides videos, articles, and guides to help your alums achieve their financial goals and navigate repayment.
Technology. Provided by Savi, this sophisticated tool detects eligibility for 150+ repayment and forgiveness programs, with a focus on savings and forgiveness.

Illustration-of-woman-in-headset-counseling-borrowers

How Did Borrowers Score Our Expert Counselors?

97% were very satisfied or satisfied with the support they received.
93% said counselors were helpful.
93% said counselors provided very clear information.
95% said they are very or somewhat likely to use our counseling again.

Based on a recent survey we provided to borrowers after their call with us. These results reflect more than 2,800 responses.

“The wealth of knowledge and understanding I gained from the few times I have spoken with the team regarding my student debt is invaluable. I feel much more educated on my options and the status of assistance to repay my debt. Thank you!”

A graduate from Northeast Wisconsin Technical College

“I always appreciate getting a call from [Ascendium’s] repayment support. I have them in my phone as a trustworthy source of information for student loan repayment. With so many resources out there it’s hard to know who to trust. Great job and thanks for the help!”

A former student of Milwaukee Area Technical College

“I really liked the person I spoke to. She listened and provided excellent information to me as well as being a caring person when I mentioned health struggles.”

A Graduate From Valencia College

“I appreciate the help I received, I was getting scammed and I needed your team’s help. [The Rep] talked to the scammer with me on the phone, that’s when I realized how lucky I was to have her help.”

A Former Student From Madison College