PSLF Update Includes Temporary Pause and Transition

Beginning May 1, 2024, the Public Service Loan Forgiveness (PSLF) and Teacher Education Assistance for College and Higher Education (TEACH) Grant programs will no longer be managed through a designated loan servicer. Instead, the U.S. Department of Education (ED) is updating their systems and contact centers to streamline and fully manage these programs through studentaid.gov.

What Does this Mean?

Borrowers will lose access to their PSLF progress, certified employment, and payment counts on MOHELA's borrower portal. However, they can still submit PSLF employment certification forms using the PSLF Help Tool online, though processing will resume in July.

Moving forward, borrowers will be able to:

• Submit PSLF and TEACH Grant forms and track their progress on studentaid.gov.
• Get support for these programs through ED’s contact centers.

ED will move these programs from MOHELA to studentaid.gov. This means that from May 1 to July 31, 2024, ED will temporarily pause the processing of any PSLF and TEACH Grant forms.

Additional Updates

ED is also making changes to streamline the federal student loan and grant website user experiences starting in March 2024 and taking place over the next few years.

• Throughout March 2024, all federal loan servicer websites and email addresses will change from “.com” to “.gov.” Most of these changes will be completed by April 2024. Some MOHELA borrowers will not see these changes implemented until late June 2024.
• Later in 2024, ED will launch a simplified log-in process, allowing borrowers to use their studentaid.gov account username and password (sometimes called an FSA ID) to log in to both their servicer’s and studentaid.gov website. These will help borrowers identify valid information coming from ED’s trusted partner sites, protect them from scams and phishing, and reduce disruptions in account services.

Get the latest updates on these ongoing changes at https://studentaid.gov/announcements-events/streamlining-loan-web-experience.