With so much confusion and uncertainty surrounding student loans these days, ensuring your students receive reliable, informed support in managing their student loans is critical to their long-term financial well-being. At Ascendium, our mission is to provide comprehensive, borrower-centered solutions that foster academic achievement, financial wellness, and student loan repayment success. Backed by over five decades of experience, we work tirelessly to help borrowers avoid default and achieve financial security at every stage of repayment.
A Holistic Approach to Borrower Outreach
We understand that student loan repayment is a journey for both schools and their students and alum. That’s why our support doesn’t end when repayment begins. We are the only organization offering consistent borrower outreach throughout the entire repayment lifecycle — from the grace period to default prevention and even rehabilitation for borrowers in default. Our loan counselors, equipped with vast industry knowledge and experience, proactively engage borrowers at each stage of their journey with personalized, high-quality counseling to ensure they stay on track.
- Grace Outreach and Counseling: We proactively reach out to borrowers during the grace period, ensuring they are aware of their upcoming responsibilities. With targeted emails and optional phone and text outreach, we ensure borrowers know their repayment options and the steps they need to take to avoid falling behind.
- Default Prevention Outreach and Counseling: We make early contact with borrowers at risk of delinquency through multiple communication channels, including phone, email, and text messaging. Our goal is to identify struggling borrowers early, educate them about income-driven repayment (IDR) plans, and discuss options such as deferments or forbearances.
- Default Rehabilitation Outreach and Counseling: While the federal Fresh Start initiative paused the need for default rehabilitation, we have a proven history of providing lifechanging outreach for those who need it most (Source: educationdata.org). We’re poised to continue providing these vital services once the consequences of default resume at the end of September. For those in default, we guide borrowers through rehabilitation, helping them restore their financial standing and regain control over their loan repayments.
Proven Results Through Extensive Borrower Engagement
Our results speak volumes about the effectiveness of our borrower-centered approach. Over a five-year period, Ascendium has helped prevent 5.3 million loans from defaulting, positively impacting the lives of millions of borrowers. In addition, our Cohort Catalyst service offers a comprehensive repayment support solution to help institutions manage their Cohort Default Rates (CDRs) and improve their students' loan outcomes.
Continuous Communication and Support
We reach out to borrowers at all stages of repayment, customizing our outreach based on their needs and default risk. Our loan counselors initiate contact with delinquent borrowers as early as 60 days past due, providing up to six outbound calls each month until the delinquency is resolved. In addition, our team sends personalized emails, educational resources, and text messages to keep borrowers informed and engaged.
Additionally, borrowers can initiate chat communications with our live Success Coaches, ensuring they receive the support they need in real time. We don’t rely on automated chatbots — every interaction is handled by a knowledgeable professional who offers empathetic and personalized guidance. Borrowers also benefit from our skip-tracing services, which help ensure we can maintain communication even if their contact information changes.
A Trusted Partner for Long-Term Financial Wellness
Whether it’s through our customized outreach, expert counseling, or data-driven insights, Ascendium stands out as the industry leader in student loan repayment support. Our commitment to helping borrowers avoid default and achieve financial success is at the core of everything we do. By partnering with us, you can be confident that your students and alums are in the best hands.
Ascendium’s proven track record and unmatched experience make us the ideal partner for financial aid and human resources professionals looking to provide their borrowers with comprehensive, compassionate support. Interested in working with us? Learn more about our student loan support solutions.
